Online assistance and support
Live service and consultancy
We listen carefully to the needs of our customers and value their feedback on our products. For this reason, we have set up a range of different channels of communication so that customers can reach our technicians for help with programming their Pixsys instruments:
This space is reserved to your questions related to set-up, configuration and operating modes for all Pixsys devices.
The FAQ area summarizes the most frequent questions. You are kindly invited to consult it before posting your message.
Short video-manuals provide descriptions and examples about programming options by keyboard or by Memory Cards, as well as demos of the available software tools.
View them on Pixsys YouTube channel!
Special attention is reserved to technical trainings about the programmable systems (PLCs, HMIs). They are arranged upon request and can be focused on a specific application, as an opportunity to combine theory and practice. Contact our Sales dept for more details.
If you prefer direct contact rather than the Forum and the request is not urgent, you can contact technical support via e-mail.
Remember that priority is given to requests posted on the Forum so that the information is visible to other users.
A member of the technical support team is available from Monday to Friday, between 15.00 and 17.00 on Skype ID pixsys.support.
Nevertheless, we kindly ask you to consult first the FAQ section on the Forum where the solution may already be available. Remember also that Manuals can be downloaded from the individual product pages of the website.